FAQs
❓ Frequently Asked Questions (FAQs) 📦 How long does order processing take? Orders are processed within 1–2 business days after payment confirmation.
🚚 How long does delivery take? Estimated delivery time is 5–10 business days, depending on your location and shipping carrier.
✈️ Where are orders shipped from? All orders are shipped from our warehouse using standard shipping services.
🔍 Can I track my order? Yes. Once your order is shipped, you will receive tracking information to monitor your delivery status.
🔄 What is your return policy? We offer a 30-day return policy. You may request a return within 30 days after receiving your item.
To qualify for a return:
Item must be unused and in original condition
Original packaging must be included
Proof of purchase is required
📧 How do I start a return? To request a return, contact us at: contact@homixy.org
Returns sent without prior approval will not be accepted.
💔 What if my item arrives damaged or incorrect? Please inspect your order upon delivery and contact us immediately if:
The item is damaged
The item is defective
You received the wrong product
We will resolve the issue as quickly as possible.
🚫 Are there items that cannot be returned? Yes. Non-returnable items include:
Perishable goods
Personalized or custom products
Personal care items
Hazardous materials
Sale items and gift cards
🔁 Can I exchange an item? The fastest way to exchange is to:
Return the original item
Place a new order once the return is approved
🇪🇺 Do EU customers have cancellation rights? Yes. Customers within the European Union have a 14-day cooling-off period, allowing order cancellation or return without providing a reason.
💳 When will I receive my refund? If approved, refunds are issued to your original payment method within 10 business days after inspection of the returned item.
🔐 What personal information do you collect? We may collect information such as:
Name, address, email, and phone number
Payment and transaction details
Device and browsing information
Account and communication data
🧾 Why do you collect personal information? Your information is used to:
Process orders and payments
Deliver products
Provide customer support
Improve shopping experience
Prevent fraud and maintain security
Send marketing communications (where permitted)
🤝 Do you share my personal information? We may share information with trusted partners such as:
Shopify (store hosting platform)
Payment processors
Shipping and fulfillment providers
Analytics and marketing services
All partners process data according to privacy regulations.
🍪 Do you use cookies? Yes. Cookies help improve website performance, remember preferences, and analyze store traffic. You can manage cookies through your browser settings.
🧍 What rights do I have over my data? Depending on your location, you may request to:
Access your personal data
Correct inaccurate information
Delete your data
Opt out of marketing communications
🌍 Is my data transferred internationally? Your data may be processed outside your country. Transfers comply with recognized legal protection mechanisms such as Standard Contractual Clauses.
📩 How can I contact Homixy? For any questions regarding orders, returns, or privacy: